Thousands of people have been unable to upload their coronavirus test results on the newly-launched NHS coronavirus app, according to reports.
Around 60,000 Brits have reportedly been unable to link their swab outcome due to a glitch in the system.
It is believed tests done in an NHS hospital and Public Health England lab have been affected, The Sun reported.
The app was launched in England and Wales on Thursday in a bid to help the country during its fight against Covid-19.
It asks users to enter any symptoms they may have and tells them to self-isolate if they have had close contact with someone who tested positive for coronavirus.
Health Secretary Matt Hancock said the app was an “important step forward” in containing Covid.
A Department of Health spokesman has said the problem has been fixed and people should now be able to enter their positive test results.
They said: “Everyone who receives a positive test result can log their result on the app.
“A minority of people, such as hospital patients, who were unable to log their positive result can now request a code when contacted by NHS Test and Trace to input on their app.”
Following a tweet by a user who said they had been tested but could not upload the result because they had not received a code, the app’s developers said it was not linked to test results processed in Public Health England labs or NHS hospitals.
“If your test took place in a Public Health England lab or NHS hospital, or as part of national surveillance testing conducted by the Office for National Statistics, test results cannot currently be linked with the app whether they’re positive or negative,” they wrote.
But users who report symptoms through the app and then book a test outside the app are still unable to log a negative result, the spokeswoman confirmed.
She said they are looking into providing that option after feedback from users.
Not being able to enter the results would undermine the aim of the app, as users would not know whether they have come into contact with someone who posted positive for the virus.
Labour’s Jonathan Ashworth had raised the issue on social media.
The shadow health secretary tweeted: “We all want to see this app succeed. We’ve encouraged people to download it.
“But have they really launched an app that doesn’t actually link to tests carried out by NHS hospital labs & PHE labs instead only including tests carried out via the outsourced lighthouse lab network?”
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